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African Affairs Advance Access originally published online on October 14, 2005
African Affairs 2006 105(419):243-264; doi:10.1093/afraf/adi087
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© The Author [2005]. Published by Oxford University Press on behalf of Royal African Society. All rights reserved

Telecentres and transformations: Modernizing Tanzania through the internet

Claire Mercer

Claire Mercer (ccm2{at}le.ac.uk) is with the Department of Geography, University of Leicester, University Road, Leicester.

This article argues that a discourse which constructs the Internet as an inclusive development tool that can be deployed in strategies for modernizing Africa has become hegemonic among development donors and telecommunications organizations. Based on research carried out in and around three Internet cafes in Dar es Salaam, and one Multipurpose Community Telecentre (MCT) in Sengerema, this article takes issue with this discourse and suggests that the geographies of inclusion and exclusion created by the Internet are more complex. For Tanzania’s information and communication technologies (ICT) elites, the Internet will shape the population into knowledge- and market-seeking, productive citizens, stimulating national growth. For Internet cafe users and non-users, the Internet has become a marker of modernity, a way for people and places to indicate their relative level of development, and Internet use is currently dominated by leisure, communication and information relating to global popular culture. However, the article demonstrates that development interventions which turn the symptoms of poverty into technical problems to be solved with technological responses are inherently flawed, since the failure to deal with the causes of poverty means that the majority of Tanzanians continue to be excluded from the ‘information society’.


An earlier version of this article was presented at the African Studies Association Annual Conference, New Orleans, 11–14 November 2004, and to the Postcolonial Seminar at the University of Leicester, 8 December 2004.

1. World Bank, Knowledge for Development: World development report 1998/99 (Oxford University Press, NY, 1998).

2. UNDP, Human Development Report 2001: Making new technologies work for development (Oxford University Press, New York, NY, 2001).

3. Donors include Department for International Development (DFID), Japan International Cooperation Agency (JICA), Swedish Agency for International Development (SIDA) and United States Agency for International Development (USAID) (the Leland Initiative); NGOs include the International Institute for Communication and Development; multilateral initiatives include the International Telecommunications Union (ITU), the G8 (Dot Force), United Nations Economic Commission for Africa (UNECA) (the African Information Society Initiative) and United Nations Educational, Scientific and Cultural Organization (UNESCO).

4. D. Ott and M. Rosser, ‘The electronic republic? The role of the Internet in promoting democracy in Africa’, Democratization 7, 1 (2000), pp. 137–55.

5. M. Jensen, The African Internet – A Status Report, 2002, <http://www3.sn.apc.org/africa/afstat.htm> Accessed on 27 October 2002.

6. M. Castells, End of Millennium. The Information Age: Economy, society and culture, Vol 3 (Blackwell, Oxford, 1998), p. 161.

7. UNDP, Human Development Report 2001, p. iv.

8. Accenture, Markle Foundation, and UNDP, Creating a Development Dynamic: Final report of the digital opportunity initiative, 2001, <http://www.opt-init.org/framework.html> Accessed on 30 October 2002, p. 68.

9. UNDP, Human Development Report 2001; World Bank, Knowledge for Development; World Bank, Can Africa Claim the 21st Century? (World Bank, Washington, DC, 2000).

10. R. Cline-Cole and M. Powell, ‘ICTs, "virtual colonisation" and political economy’, Review of African Political Economy 31, 99 (2004), pp.5–9; K. Gyekye, ‘Philosophy, culture and technology in the postcolonial’, in E. Eze (ed.), Postcolonial African Philosophy: A critical reader (Blackwell, Oxford, 1997), pp. 25–44; F. Nyamnjoh, ‘Global and local trends in media ownership and control: implications for cultural creativity in Africa’, in W. van Binsbergen and R. van Dijk (eds), Situating Globality: African agency in the appropriation of global culture (Brill, Leiden, The Netherlands, 2004), pp. 107–46; Y. Z. Ya’u, ‘The new imperialism and Africa in the global electronic village’, Review of African Political Economy 31, 99 (2004), pp. 11–29.

11. R. Meier, ‘Late-blooming societies can be stimulated by information technology’, Futures 32 (2000), pp. 163–81; D. Polikanov and I. Abramova, ‘Africa and ICT: a chance for breakthrough?’, Information, Communication and Society 6, 1 (2003), pp. 42–56; M. B. Robins and R. L. Hilliard (eds), Beyond Boundaries: Cyberspace in Africa (Heinemann, NH, 2002).

12. M. Green, ‘The birth of the "salon": poverty, "modernisation" and dealing with witchcraft in southern Tanzania’, paper presented at the American Anthropological Association Annual Meeting, Chicago, 18 November 2003; S. F. Moore, ‘Post-socialist micro-politics: Kilimanjaro, 1993’, Africa 66, 4 (1996), pp. 587–606.

13. United Republic of Tanzania, National Information and Communications Technologies Policy (Ministry of Communications and Transport, Dar es Salaam, 2003).

14. The three urban cafes were located in Dar es Salaam, where a total of 279 customers completed open-ended questionnaires over three days in August 2001. One city-centre cafe attracted mostly business, government and office workers, while the other two cafes were located on main roads in the residential suburbs of Mwenge and Magomeni. The fourth location was the Internet cafe at the Sengerema Multipurpose Community Telecentre, where the same open-ended questionnaire was put to 265 customers in August 2003. Semi-structured interviews with customers and focus group discussions with non-customers were held, and 299 town residents were interviewed to contextualize the questionnaire responses.

15. ‘Paul Wolfowitz at the World Bank: A regime changes’, The Economist, 2 June 2005; T. Kelsall, ‘Shop windows and smoke-filled rooms: governance and the re-politicization of Tanzania’, Journal of Modern African Studies 40, 4 (2002), pp. 597–620; C. Mercer, ‘Performing partnership: civil society and the illusions of good governance in Tanzania’, Political Geography 22 (2003), pp. 741–63.

16. United Republic of Tanzania, National Information and Communications Technologies Policy, p. 1.

17. Ibid.

18. Ibid.

19. Accenture et al., Creating a Development Dynamic.

20. SIDA, A Country ICT Survey for Tanzania (SIDA, Dar es Salaam, 2001).

21. Ibid.

22. National Bureau of Statistics, Tanzania Household Budget Survey 2000/01 (National Bureau of Statistics, Dar es Salaam, 2002).

23. World Bank, Tanzania Country Brief, 2004, <http://web.worldbank.org/WBSITE/EXTERNAL/COUNTRIES/AFRICAEXT/TANZANIAEXTN/0,,menuPK:287345~pagePK:141132~piPK:141107~theSitePK:258799,00.html> Accessed on 20 June 2004.

24. The main donors have been IDRC, ITU, UNESCO and Danida, in collaboration with other international partners including the British Council, Food and Agriculture Organization (FAO), UNDP, World Health Organization (WHO) and national governments.

25. COSTECH, Progress Report to International Development Research Centre (IDRC) as from January 2001 to February 2003 (COSTECH, Dar es Salaam, 2003).

26. NBS, Tanzania Household Budget Survey.

27. Planning Commission and Regional Commissioner’s Office Mwanza, Mwanza Region Socio-Economic Profile (Dar es Salaam, 1997).

28. NBS, Tanzania Household Budget Survey.

29. Tanzania Cotton Board, Prices Paid to Farmers for the Last 12 Years, n.d., <http://www.tancotton.co.tz/Producer%20price%202001-02%20season.htm> Accessed 15 May 2004.

30. Sengerema MCT, Annual Report 2002 (Sengerema, 2002).

31. COSTECH, Progress Report to IDRC, p. 1.

32. NBS, Tanzania Household Budget Survey.

33. COSTECH, Progress Report to IDRC.

34. In 1999, a major ISP in Dar es Salaam analyzed the material being accessed by its customers and found that 55% of it was categorized as pornography (personal communication).

35. See, e.g. <www.clickz.com, http://www.pewinternet.org/>

36. B. Wellman and C. Haythornthwaite (eds), The Internet in Everyday Life (Blackwell, Oxford, 2002), p. 18.

37. Ibid.

38. A. Bahi, ‘Internet use and logics of social adaptation of youth in Abidjan cybercafes’, CODESRIA Bulletin 1–2 (2004), pp. 67–71.

39. W. van Binsbergen, ‘Can ICT belong in Africa, or is ICT owned by the North Atlantic region?’, in W. van Binsbergen and R. van Dijk (eds), Situating Globality: African agency in the appropriation of global culture (Brill, Leiden, The Netherlands, 2004), pp. 107–146.

40. International Development Research Centre, ‘African Telecentres: A pioneering experience’ (unpublished document), n.d.

41. D. Miller and D. Slater, The Internet: An ethnographic approach (Berg, Oxford, 2000).

42. L. Mehta, ‘From darkness to light? Critical reflections on the World Development Report 1998/99’, Journal of Development Studies 36, 1 (1999), pp. 151–61.

43. Van Binsbergen, ‘Can ICT belong in Africa’, pp. 111–115.

44. World Bank, Can Africa Claim the 21st century?, p. 2.

45. J. Ferguson, The Anti-Politics Machine: ‘Development’, depoliticization and bureaucratic power in Lesotho (University of Minnesota Press, Minneapolis, MN, 1994).

46. B. Weiss, ‘Thug realism: inhabiting fantasy in urban Tanzania’, Cultural Anthropology 17, 1 (2002), p. 100.

47. C. Piot, Remotely Global: Village modernity in West Africa (University of Chicago Press, London, 1999).

48. A. Perullo, ‘The life that I live: popular music, agency, and urban society in Dar es Salaam, Tanzania’ (unpublished PhD dissertation, Indiana University, Indiana, 2003); Weiss, ‘Thug realism’.

49. N. Ng’wanakilala, Mass Communication and Development of Socialism in Tanzania (Tanzania Publishing House, Dar es Salaam, 1981), p. 63.

50. Perullo, ‘The life that I live’.

51. A. Appadurai, ‘Disjuncture and difference in the global cultural economy’, Public Culture 2, 2 (1990), pp. 1–23; D. Miller, ‘Could the Internet defetishise the commodity?’, Environment and Planning D: Society and Space 21, 3 (2003), pp. 359–72.

52. J. Ferguson, Expectations of Modernity: Myths and meanings of urban life on the Zambian copperbelt (University of California Press, London, 1999), p. 212.

53. All unattributed quotations refer to interviews conducted during fieldwork.

54. From fieldnotes.

55. From fieldnotes.

56. K. Askew, Performing the Nation: Swahili music and cultural politics in Tanzania (University of Chicago Press, London, 2002).

57. Sengerema MCT, Annual Report, p. 6.

58. Guardian, 6 August 2001.

59. Ibid., 24 July 2001.

60. Daily News, 27 June 2001.

61. Askew, Performing the Nation.

62. Miller and Slater, The Internet.

63. See, e.g., A. Appadurai, Modernity at Large: Cultural dimensions of modernity (University of Minnesota Press, London, 1996); Ferguson, Expectations of Modernity; U. Hannerz, ‘Epilogue: on some reports from a free space’, in B. Meyer and P. Geschiere (eds), Globalization and Identity: Dialectics of flow and closure (Blackwell, Oxford, 1999), pp. 325–30; B. Meyer, ‘Visions of blood, sex and money: fantasy spaces in popular Ghanaian cinema’, Visual Anthropology 16 (2003), pp. 15–41; Weiss, ‘Thug realism’.

64. W. Arens and I. Karp (eds), Creativity of Power: Cosmology and action in African societies (Smithsonian Institution Press, London, 1989); I. Kopytoff, ‘Ancestors as elders in Africa’, Africa 41, 2 (1971), pp. 129–42.

65. My thanks go to Clare Madge for this insight.

66. Weiss, ‘Thug realism’.


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